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Frequently Asked Questions (FAQ)

This page will be expanded as the need arises. Its purpose is to provide guidance in resolving common problems and help to reduce the number of support calls received by the Southampton International Exhibition (SIE). However, if your issues are not covered here or the explanation is confusing to you, please do not hesitate to contact us for assistance.


Registration and login
Why does my login not work?
Why does nothing happen when I click on the activation link?
My registration confirmation email did not arrive. What should I do?
I may have mistyped my email address when registering. How do I fix this?
I have lost my previous login details. Should I register as a new user?
Basic information
What is the closing date (or any other key date)?
Where are the entry classes defined?
Who is on the selection panel?
What are the current FIAP/RPS/PSA patronage reference numbers for our salon?
Prints
I sent my prints to Smethwick without SIE entry number information. Is this a problem?
Can a group get a better return postage rate for sending all their prints in the same box?
Where should I send my prints?
Do I have to send digital copies of my prints?
Payment
I don't have a PayPal account. Can I still enter online?
I don't have a PayPal account or a debit/credit card. Can I still enter online?
Can I pay via PayPal for a postal entry?
Entry confirmation and review
Why have I not received any confirmation of my entry?
How do I review my completed entry online (before the closing date)?
Communications
When can I expect to receive my report card/catalogue/prints?
Why has SIE not replied to my email?
My email and/or postal address has changed. What should I do?


Registration and login
Why does my login not work?
First of all, are you sure that you are not already logged in? Your login status is displayed in the panel with the dark blue background in the upper right side of every page of our website.

One possible reason for login failure is that it has not yet been activated. When you first register on this site a confirmation email is automatically sent to you. You should receive this email within a minute or so of registering. If you click on the 'activation' link in this email it will take you back to our website and complete the registration process. Until this has been done, your login will not work.

The most common cause of login problems is the use of the wrong password and/or username! Please note that our Login page contains a password reminder facility. All of our registered users are sent a personalised annual entry invitation email, which contains a reminder of the correct username.

If you have made 5 failed attempts to enter the correct password then your account will be automatically locked out and you will need to contact us for assistance. If you have forgotten your password then don't keep guessing what it might be. Use the password reminder facility on the Login page instead.
Why does nothing happen when I click on the activation link?
The activation link in your registration confirmation email will normally be highlighted, usually by being underlined and in a different colour. However, if it is just the same as the other text in the email then the link may not be live. The security settings of your email software may prevent the display of an active hyperlink in an email. If this applies to you then you can either change those security settings or simply copy the activation link and paste it into the address bar of your browser.

Please be careful where you paste the address in the browser. Do not confuse the address bar with a Google or Bing search bar!
My registration confirmation email did not arrive. What should I do?
There are two common reasons for not receiving this email. Your anti-spam software may have treated our email as suspicious and moved it to a 'quarantine' or junk mail folder. Please inspect that folder before you do anything else. To avoid such problems, add southamptoninternationalexhibition.co.uk to your list of trusted domains. Another possibility is that you mistyped your email address during the registration process (see below).
I may have mistyped my email address when registering. How do I fix this?
If you don't mind providing a new username then just restart the registration from the beginning. Take care to check all details thoroughly before clicking the Create User button (or before hitting the Enter key, which usually has the same effect). However, if you wish to continue using the username you originally specified, then please contact us for assistance.
I have lost my previous login details. Should I register as a new user?
No. That would just create duplicate records on our system, something we would prefer to avoid. If you remember your username then our login page provides a facility for requesting a reminder of your password, which will be sent to the primary email address in your profile. If you have forgotten your username then please contact us for assistance. We recommend that you keep your registered email address up to date to avoid any problems.
Basic information
What is the closing date (or any other key date)?
Click here for all key dates, etc.
Where are the entry classes defined?
Click here for all entry class definitions, etc.
Who is on the selection panel?
Click here for selection panel information, etc.
What are the current FIAP/RPS/PSA patronage reference numbers for our salon?
        FIAP Patronage No:   2017/001
        RPS Patronage No:   2017/01
        PSA Patronage No:   2017-005
You will also always find these patronage reference numbers listed in the lower right corner of our Home page.
Prints
I sent my prints to Smethwick without SIE entry number information. Is this a problem?
No. We ask all print entrants to mark their Southampton entry reference number on the back of each print and to enclose a printout of the SIE entry confirmation email. However, we realise that this will not be possible if you sent your prints to Smethwick before completing your SIE entry application. As long as your prints carry adequate identification we will still be able to process them without any problem.
Can a group get a better return postage rate for sending all their prints in the same box?
Yes, we recognise that our postage-inclusive rates are optimised for individual entries and can result in a total group payment that does not reflect the true cost of returning a single box containing all the prints submitted by a group. Please check our group entry page for information about how to claim an excess postage refund.
Where should I send my prints?
All prints should be carefully packaged and sent to the following address. The package should also contain a full summary of your entry to our salon.

Mrs Sue Dunham
81 Salisbury Road
Totton
Southampton
SO40 3HY
United Kingdom
Do I have to send digital copies of my prints?
No, this is not necessary. We do require digital copies of the award-winning prints, but we do this ourselves by carefully photographing them with a digital camera, a process that normally works well enough for our catalogue and our online award-winners slideshow. On rare occasions, we will ask an entrant to provide their own digital copy.
Payment
I don't have a PayPal account. Can I still enter online?
Yes. Our online entry process will take you to the PayPal website to make payment but you are not forced to pay via a PayPal account. A credit or debit card is an acceptable alternative method of payment.
I don't have a PayPal account or a debit/credit card. Can I still enter online?
It is perfectly acceptable for someone else, such as a friend or another member of your family, to make the PayPal payment on your behalf. However, the payment details have to be entered on the same computer that is being used to make the SIE entry.
Can I pay via PayPal for a postal entry?
If you can pay via PayPal, it seems very likely that you could also submit your entry online. However, if there are special reasons why a postal entry is preferred then we can accept PayPal payment by special arrangement. PayPal is also our preferred payment method for a group postal entry. Please contact us for further details.
Entry confirmation and review
Why have I not received any confirmation of my entry?
After completing your payment on the PayPal website you should be returned automatically to the SIE website, where you should see a page that provides confirmation of your entry. However, if you do not wait to be transferred back to our site or you have technical problems with your computer or Internet connection then you may not see that page. However, this onscreen confirmation is of minor importance as when we receive your payment status from PayPal an entry confirmation email is sent to your primary email address.

If you have not received this email then it may be that your anti-spam software has treated it as suspicious and moved it to a 'quarantine' or junk mail folder. Please inspect that folder before contacting us for assistance. To avoid such problems, add southamptoninternationalexhibition.co.uk to your list of trusted domains. If this email does not arrive within an hour of submitting your entry then please contact us to confirm that your entry has been received.
How do I review my completed entry online (before the closing date)?
If you log in to our website and once again click the Enter Online button, you will be given the opportunity to see a summary of your completed entry to the current competition, including the ability to view large versions of all your digital entries. This facility is not available after the closing date.
Communications
When can I expect to receive my report card/catalogue/prints?
You can find a list of all our key target dates here. Please note that the report card is sent via email wherever possible. To save cost, catalogues and prints are sent by surface mail. Please allow a reasonable time for postal delays before contacting us about missing items, but note that our list of key dates includes a deadline for reporting any losses.
Why has SIE not replied to my email?
If you sent us a message via our Contact Us page are you certain that you typed your own email address correctly? If not, then please contact us again.

We make every effort to respond to emails within 24 hours. However, on a very limited number of occasions we have found that our reply to an entrant has been rejected with an obscure error message from the entrant's ISP mail server. Repeat emails from us just generate the same error response. There are many possible reasons for such problems but they are usually beyond our control. This is very frustrating for everyone involved! If you continue to get no reply from us then we recommend that you try using a different email address (if you have one) or ask a friend to make contact with us on your behalf.
My email and/or postal address has changed. What should I do?
We would be grateful if you would notify us of any change in your personal contact details by updating your Profile in a timely manner. Please do not wait until the next competition before making such changes.

Note that if you request a password reminder it will be sent to the primary email address we have on record for you. If you have forgotten your password and you know that your registered email address is no longer valid then you will have to contact us for assistance.


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