Help and FAQs
Frequently asked Questions / Help
2025: Mono Print: ‘Above the Tackle by Cyril Boyd MPSA2 EFIAPg DPAGB AIPF GPU HM-Ribbon-Northern-Ireland
Login and Registration Questions
If you don’t mind providing a new username then just restart the registration from the beginning. Take care to check all details thoroughly before clicking the Create User button (or before hitting the Enter key, which usually has the same effect). However, if you wish to continue using the username you originally specified, then please contact us for assistance.
Login credentials from previous years are not stored on the system. Therefore you simply need to register as a new user each year,
Communications
You can find a list of all our key target dates here. Please note that the report card is sent via email wherever possible. To save cost, catalogues and prints are sent by surface mail. Please allow a reasonable time for postal delays before contacting us about missing items, but note that our list of key dates includes a deadline for reporting any losses.
If you sent us a message via our Contact Us page are you certain that you typed your own email address correctly? If not, then please contact us again.
We make every effort to respond to emails within 24 hours. However, on a very limited number of occasions we have found that our reply to an entrant has been rejected with an obscure error message from the entrant’s ISP mail server. Repeat emails from us just generate the same error response. There are many possible reasons for such problems but they are usually beyond our control. This is very frustrating for everyone involved! If you continue to get no reply from us then we recommend that you try using a different email address (if you have one) or ask a friend to make contact with us on your behalf.
We would be grateful if you would notify us of any change in your personal contact details by updating your Profile in a timely manner. Please do not wait until the next competition before making such changes.
Note that if you request a password reminder it will be sent to the primary email address we have on record for you. If you have forgotten your password and you know that your registered email address is no longer valid then you will have to contact us for assistance.
Prints
We have a long standing arrangement with Smethwick where we meet them part way to collect your prints. However we have asked Smethwick not to pass on your prints unless it is your intention to enter our competition by the deadline closing date. Naturally they may not always know your intentions so please enter online as soon as possible or contact us if there is a problem. Additionally if you want your packages returning you must now opt for RETURN POSTAGE in your entry. Alternatively you can tick the Hold For Collection button but you will be responsible for arranging collection within 3 months. Due to our limited storage, packages will be destroyed after that period. We can no longer return prints to Smethwick as we have done in the past. Apologies.
All prints should be carefully packaged and sent to the following address. The package should also contain a full summary of your entry to our salon.
Event Organisor
Address here on our Contact Page Contact Us
Yes, we recognise that our postage-inclusive rates are optimised for individual entries and can result in a total group payment that does not reflect the true cost of returning a single box containing all the prints submitted by a group.
Yes, this is necessary. We need digital copies for use in our catalogue and/or any slideshows and presentations associated with the winning images. The entry form will provide the means for uploading the images.
Basic Information
Payment
Yes. Our online entry process will take you to the PayPal website to make payment but you are not forced to pay via a PayPal account. A credit or debit card is an acceptable alternative method of payment.
Can I still enter online?It is perfectly acceptable for someone else, such as a friend or another member of your family, to make the PayPal payment on your behalf. However, the payment details have to be entered on the same computer that is being used to make the SIE entry.
Entry confirmation and review
After completing your payment on the PayPal website you should be returned automatically to the SIE website, where you should see a page that provides confirmation of your entry. However, if you do not wait to be transferred back to our site or you have technical problems with your computer or Internet connection then you may not see that page. However, this onscreen confirmation is of minor importance as when we receive your payment status from PayPal an entry confirmation email is sent to your primary email address.
If you have not received this email then it may be that your anti-spam software has treated it as suspicious and moved it to a ‘quarantine’ or junk mail folder. Please inspect that folder before contacting us for assistance. To avoid such problems, add southamptoninternationalexhibition.co.uk to your list of trusted domains. If this email does not arrive within an hour of submitting your entry then please contact us to confirm that your entry has been received.
If you log in to our website and once again click the Enter Online button, you will be given the opportunity to see a summary of your completed entry to the current competition, including the ability to view large versions of all your digital entries. This facility is not available after the closing date.